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A
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- Availability: The status of the items is shown.
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B
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- Bank transaction: For bank transactions use Harald Mücke MLP Finanzdienstleistungen Wiesloch, IBAN DE54 6723 0000 4489 5352 22.
- Billing address: See Invoice Address
- Broken items: Please provide us pictures of any broken or unperfect item, so we can analyse mistakes.
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C
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- Changes: As long as an order is unpaid, we can add, delete or change things. After payment, the order directly goes to packing and changes will not be managable.
- Custom fees: When shipping outside the EU, local custom may set fees for your sending. We have no influence on this.
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D
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- Delivery: We use DHL/Deutsche Post for deliveries or UPS if necessary. More information in the information section under delivery and payment terms
- Delivery Address: Stammesweg 19 - 41065 Mönchengladbach - Northrhine Westfalia - Germany - This Address is for large deliveries like europallettes
- Delivery time: The usual running time of parcels and letters in Germany is 2-5 working days after payment. Outside Germany the running times are longer, within Europe, please consider a running time of 4-5 days working after payment. Please note that these are usual times and we have no influence on this.
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E
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- Exchange: Applies according to the right of withdrawal.
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F
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- Fairs: You can also find us at trade fairs. You'll find current information on the home page.
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G
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H
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I
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- Invoice: Always included with the package. You can download the invoice from our customer portal.
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J
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K
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L
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M
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N
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O
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- Office Address: Pescher Str. 235, D-41065 Mönchengladbach/Germany
- Office hours: Our office is staffed from 8:00 am to 4:00 pm on workdays - note the office address
- Orders: You can also place orders by phone (+49-2161-4079003) and fax (+49-2161-9922981) - however, online is much more convenient and faster.
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P
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- Paypal:This is a payment method we accept. Our PayPal address is info@feuerland-shop.de
- Payment methods:Payments can be made by credit card, Paypal or bank transfer.
- Pick-up:You are welcome to pick up your items from our office. You can find the address under point O.
- Pictures:The images in the shop are exemplary. Differences in wood grain, color, casting grade, and other production characteristics are unfortunately impossible to avoid.
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Q
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R
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- Re-shipment: If you would like to return purchased or received goods, please feel free to contact us beforehand. We will assist you with the process.
- Return policy: You will find the information in the footer.
- Register: To keep track of your order, please register.
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S
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- Shipping costs: Shipping costs are based on the weight and size of the shipment. The actual postage will be displayed during checkout before you complete the process. You can cancel at this point and make changes. See also: Delivery and Payment Terms.
- Shipping: We ship worldwide.
- Spare parts: Please contact us here: https://www.feuerland-spiele.de/service.php
- Shipping methods: We ship with DHL/Deutsche Post, or UPS if necessary. Further information can be found below in the information section under "Delivery and Payment Conditions.
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T
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- Tracking code: After shipping, you will receive a tracking code that you can use to track the shipment.
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U
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User account:
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V
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- VAT: VAT is charged on all deliveries within Germany and the EU. Companies based in the EU can receive VAT-free delivery if they register with us and provide a valid EU VAT number BEFORE placing an order. Customers from non-EU countries can shop with us VAT-free. To do so, please register in the shop so that we can define the account as VAT-free.
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W
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- Wrong items: If you have received incorrect or faulty goods, please contact us. Don't forget to include your name and order number. We'll resolve the issue as quickly as possible.
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X
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Y
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Z
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