Delivery and payment terms
1. Scope of Application
Feuerland Shop delivers subject to the following General Terms and Conditions of Delivery and Payment, which apply in addition to the General Terms and Conditions (GTC).
2. Delivery Conditions, Availability
Shipping is carried out by Deutsche Post, DHL, or UPS Express. This results in a standard delivery time of 2-4 business days (preferred delivery) or 2-5 business days (standard delivery) within Germany. Delivery times abroad depend on the volume and destination country and can be requested from us. Generally, 4-7 business days apply within the EU and 5-10 business days worldwide.
The customer pays a shipping fee of €5.95 (gross) for a delivery within Germany for a standard delivery or 2-5 business days for a standard delivery. €6.95 (gross) for a priority shipment, which is given priority treatment (packed and shipped more quickly). Cash on delivery is not possible.
If, for technical or logistical reasons, a shipment is split into multiple partial deliveries or packages, the customer pays the shipping fee only once.
If a shipment is returned due to incorrect or incomplete address information provided by the customer, Feuerland Shop will only reship if the customer provides their correct address and reimburses the applicable shipping fee for the specified destination address. The shipping fee will then be refunded in full if the value of the goods exceeds the limit for free shipping. Alternatively, the customer is entitled to a refund of any payment made, less a processing fee of €5.
The following maps give you a visual overview of the key countries:
Shipping costs Zone 1 (Germany and core EU):
Shipping costs Zone 2 (Rest of EU):
Shipping costs Zone 3 (World 1):
Shipping costs Zone 4 (World 2):
Shipping costs Zone 5 (World 3):
a) Availability of goods
Feuerland Shop maintains an extensive warehouse and uses inventory management to ensure that the goods displayed online are available. Should Feuerland Shop nevertheless determine after receipt of the order that the ordered goods are no longer available (or in insufficient quantities), Feuerland Shop will arrange for subsequent delivery as quickly as possible. In the case of an expiring/no longer restockable item, Feuerland Shop may withdraw from the contract by unilateral written declaration. A replacement delivery to the customer will not be made in this case; in this case, the customer will receive a refund of any payment already made.
b) Information on customs duties and fees or import sales tax
Other costs such as customs duties, fees, or import sales tax are not charged. We can ship goods VAT-free to businesses within the EU upon provision of a valid EU VAT number. For shipments to non-EU countries (Switzerland, Norway), fees/taxes may apply when the shipment is cleared through customs.
3. Terms of Payment
The purchase price is normally due immediately upon receipt of the goods, without any discount, and must be paid within two weeks. Alternatively, Feuerland Shop can accept payments via Shopify Payments, PayPal, Klarna Invoice, Shop Pay, or prepayment. Deliveries abroad are generally only made after advance payment.
When placing an order, you have the option of paying either via Shopify Payments, PayPal, Klarna Invoice, Shop Pay, or by bank transfer/advance payment.
All prices are final prices and include – where applicable – the applicable statutory VAT.
Shopify Payments
In cooperation with Shopify Payments, we offer the following payment methods:
- Debit and credit cards from Visa, Mastercard, American Express, and Maestro
- Apple Pay
- Google Pay
- BLIK
- iDeal
- EPS Transfer
- Bancontact
PayPal
Just a few steps to payment:
- Select "PayPal" as your payment method at checkout.
- To process the payment, you will be redirected to the PayPal website.
- If you If you are already a PayPal customer, you can log in with your PayPal user details and initiate the payment.
If you don't yet have a PayPal account, you can create one and then confirm the payment.
Setting up a PayPal account is not necessary for the payment methods direct debit via PayPal, credit card via PayPal, and purchase on account via PayPal. - You will then be redirected to us (www.spielematerial.de).
Apple Pay
You can pay with Apple Pay during the ordering process. To do so, you must confirm the payment via the "Apple Pay" service on a supported Apple device by following the verification steps. Apple Pay uses the payment details you have stored in the Apple Wallet app for the transaction. For more information, see https://support.apple.com/de-de/HT201469.
Google Pay
You can pay with Google Pay during the order process. To do so, you must confirm the payment using the "Google Pay" mobile app on a supported device, following verification steps. Google Pay uses the payment details you stored in the app for the transaction. For further information, please visit https://support.google.com/pay/merchants/answer/6345242?hl=de .
Bancontact
In cooperation with Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium, we offer the payment method "Bancontact." The prerequisite is that your bank account supports payment via Bancontact. The payment is made directly to us. During the payment process, you will be redirected to your bank's secure environment and can initiate the payment after logging into your online banking account.
Payment by bank transfer/advance payment
Alternatively, a traditional bank transfer is also possible. Payments should be made to:
Harald Mücke
Account: 4489535222
Bank: MLP Bank Heidelberg
Bank code: 67230000
IBAN: DE54 6723 0000 4489 5352 22
BIC: MLPBDE61
Payment via Shop Pay
Shop Pay is the quick payment method provided by Shopify. You enter your payment and shipping details once and can pay for subsequent orders immediately with one click. The encrypted payment details are sent directly to your stored credit card or other payment method. Feuerland Shop receives immediate payment confirmation.