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- Availability: The status of the items is shown.
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- Bank transaction: For bank transactions use MLP Finanzdienstleistungen Wiesloch, IBAN DE54 6723 0000 4489535222.
- Billing address: See Invoice Address
- Broken items: Please provide us pictures of any broken or unperfect item, so we can analyse mistakes.
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- Catalogue: A catalogue can be downloaded in each category you click on.
- Changes: As long as an order is unpaid, we can add, delete or change things. After payment, the order directly goes to packing and changes will not be managable.
- Credit card payments: We use the paypal system. You do not need to have a paypal account.
- Custom fees: When shipping outside the EU, local custom may set fees for your sending. We have no influence on this.
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- Delivery: We use dhl/Deutsche Post for deliveries. More information at the bottom of each page under "Delivery and payments".
- Delivery Address: Stammesweg 19 - 41065 Mönchengladbach - Northrhine Westfalia - Germany - This Address is for large deliveries like europallettes
- Delivery time:The usual running time of parcels and letters in Germany is 2-5 working days after payment. Outside Germany the running times are longer, within Europe, please consider a running time of 4-5 days working after payment. Please note that these are usual times and we have no influence on this.
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- Events:We visit the SPIEL fair in Essen/Germany, the Spielwarenmesse in Nuremberg and the Göttinger game author's convention every year. In addition, from time to time we visit also other games events (e.g. Cannes, Eindhoven, Munich, Stuttgart, Vienna). On the first page you can find information on that.
- Exchange: Please see here.
- Express deliveries: Usually, our parcels reach you in 1-2 days (Germany) or 3-4 days (Europe). In case you needs to have your order quick, please chosse express delivery and contact our service !
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- Fairs: We visit the SPIEL fair in Essen/Germany, the Spielwarenmesse in Nuremberg and the Göttinger game author's convention every year. In addition, from time to time we visit also other games events (e.g. Cannes, Eindhoven, Munich, Stuttgart). On the first page you can find information on that.
- Feedback: We welcome your feedback
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- Invoice Address: Feuerland Shop - Pescher Straße 235 - 41065 Mönchengladbach - Northrhine Westfalia - Germany
- Invoice: Please note that the invoice is always included in your package. You are welcome to download the invoice from our customer portal. To do this, log in as usual, go to "My orders", click on the "Invoices" tab and find "Print as pdf" there.
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- Minimum order value: The minimum order value is set to 10€ (without shipping costs); below that handling is economically not reasonable for us - thank you for your understanding. However, you can add a surcharge for small quantities to reach that minimum.
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- Office Address: Pescher Str. 235, D-41065 Mönchengladbach/Germany
- Office hours: Our office is staffed from 8:00 am to 5:00 pm on workdays - note the office address
- Orders: You can place orders via telephone (+49-2161-4079003) and fax (+49-2161-9922981), however, online is much more comfortable
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- Paypal: Our paypal address is info@feuerland-shop.de; to that address you can make payments indicating your name and order number
- Payment options: you can pay via credit card, paypal, direct banking or bank transaction
- Pick-up: Although we do not have a shop, customers can pick up items and orders in our office/warehouse Pescher Str. 235, 41065 Mönchengladbach/Germany
- Pictures: Pictures in the shop are samples. We have no control over woodgrain or residue from production.
- Production: Wood items are done in milling and turnery in machines. Finish: Grinding, colouring, polishing in barrels. Colours and varnish on water-basis (ecologically compatible and solvent-free). Pad printing and hot-foil stamping with EN 71-conform colours and folils, free of heavy metals.
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- Re-shipment: In case you want to return pieces bought, you can contact us for optimizing that process. In any case the return address is the address Pescher Str. 235, 41065 Moenchengladbach/Germany.
- Return policy: You´ll find the conditions in the footer and here.
- Register: To keep track of your order, register here first.
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- Shipping costs: The shipping costs depend on weight and volume of your order. If you are not sure about the value of the shipping costs, you can initiate the checkout. In the process the shipping costs are shown BEFORE the payment is to be made. You can stop the process and/or change items then. See also: Delivery and payment conditions
- Shipping time: The shipping time within Germany is 2-3 working days, in Europe 4-5 working days and world-wide approx. 4-7 working days. Please note that our service depend on several shipping companies and our influence on the shipping time is limited. We cannot guarantee the shipping times, though. See also: Delivery and payment conditions
- Spare parts: Please contact us here: https://www.feuerland-spiele.de/service.php
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- Tracking code: When your sending is dispatched, you will receive a tracking code to follow the status of the delivery.
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- VAT: The German VAT wll be added to all orders within Germany and the EU-countries. Enterprises located in the EU can claim a VAT-free delivery by registering and providing a valid EU-VAT number BEFORE placing an order. Clients from outside the EU can shop duty-free. They have to register in the shop so we can set up their account accordingly.
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- Wrong items: In case you received the wrong parts, please mail providing your name, the ordernumber and the wrong items received. We will clarify the case as soon as possible.
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